The City of Boston, with 16,994 municipal employees, was upgrading from PeopleSoft 9.1 to 9.2. Although the upgrade was a massive undertaking in itself, the CIO was committed to modernizing the PeopleSoft user interface and mobilizing access to key functions at the same time. This in response to growing demand for selfservice applications, paperless processing and equal access to real-time PeopleSoft information—even from employees who did not use computers at work or home.
Despite the difficulty of making multiple changes during a major upgrade, the City was keen to modernize PeopleSoft HR self-service.
The City discovered the desired changes could not be achieved with their current PeopleTools. They considered upgrading to PeopleTools 8.55 to gain the functionality of PeopleSoft’s new Fluid UI, but the City could not initiate that upgrade until 2017, when they would still have to bring the development team up to speed on Fluid.
The City chose to move forward and immediately deploy the UX enhancements and mobile apps they needed to make the system accessible to all city employees, whatever their preferred mode of access.
Responding to the initial RFP, InFlight proposed mobile applications for HR (employee self-service), at a fraction of the project budget. These enhanced applications would modernize PeopleSoft Core HR functions and provide responsive web apps, accessible across all user devices. As soon as they were given the green light, InFlight set to work.
Once the HR apps were deployed, the City was so impressed with the quality of the UX/UI, the speed of deployment (2 weeks), and the affordability of the solution, they expanded the project to take advantage of everything InFlight could offer, including:
What Boston gained from working with InFlight:
The entire project was deployed in less than six months. By partnering with InFlight, the City of Boston achieved much more than it originally envisioned with the time and money available—and now has complete control over the appearance, behavior and usability of their PeopleSoft software across all interfaces.
Jascha Franklin-Hodge | CIO, City of Boston
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